Frequently Asked Questions
Everything you need to know about shopping with Luxe by Kan.
What shipping methods do you offer?
We provide standard, expedited, and overnight shipping options. All orders over $150 qualify for complimentary standard shipping worldwide.
How can I track my order status?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return or exchange.
Are the products at Luxe by Kan authentic?
Absolutely. We pride ourselves on sourcing only genuine, high-quality products. Every item undergoes a rigorous quality control process before it reaches your doorstep.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, Luxe by Kan ships to over 50 countries. Please note that international orders may be subject to local customs duties and taxes upon arrival.